Meta is actively working to resolve a software update issue that has rendered many Quest 2, Quest 3, and Quest 3S headsets inoperable over the past few weeks. The company acknowledged the problem in a note at the top of its Quest support site, stating that while most users can now operate their devices normally, efforts are ongoing to address the issue for all affected users.
This update is particularly reassuring for Quest owners whose devices are out of warranty. Some users on Reddit have reported receiving emails from Meta confirming out-of-warranty repairs or replacements. Additionally, a Meta support forum community manager noted that customer support now has updated instructions to assist users experiencing the problem.
The issue initially surfaced on December 6th, with Meta acknowledging software update complications affecting “some new Quest 3S devices.” However, the company omitted any mention of Quest 2 or Quest 3 headsets at that time. By December 9th, Meta began rolling out Meta Quest v71, an update featuring enhancements such as a new virtual desktop display connection and keyboard passthrough support in VR environments.
Meta’s decision to extend support to out-of-warranty users signals a proactive approach to maintaining consumer trust. Although no specific timeline for a full resolution has been provided, the company’s acknowledgment and ongoing efforts suggest a comprehensive fix is on the horizon. For now, affected users are encouraged to contact Meta support for the latest assistance protocols.
